Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What is Safe PC Solutions?
Safe PC Solutions is an Information Technology (IT) and Managed Service Provider which specializes in security, data back-up, data recovery, and anti-virus solutions. Our technology solutions include IT infrastructure management, internet support, and email management. We’ve been in business since 2009; we are based in Atlanta, Georgia. Our advertisement site is www.atlantagacomputerservices.com. We are proud members of the Microsoft Partner Network (MPN), and we specialize in Windows Operating Systems, Office 365, and other Microsoft software applications. Our technicians are also very versatile in supporting Apple software and equipment.
Our mission is to make technical assistance and managed services a personal experience, by removing the strain and stress of IT issues with friendly, immediate and reliable solutions.
What type of customers do you serve?
Our client base includes consumers, home-based businesses, small and medium-sized businesses (SMBs) and non-profit organizations.
What Services do you offer?
Our Services includes:
- Antivirus & Security Solutions
- Data Backup & Recovery
- Computer Hardware Support (Windows, Mac, & Linux Based Operating Systems)
- Office 365, and all Microsoft Software Related Products
- Voice over Internet Protocol (VoiP) SOHO (Small Office/Home Office) Telecom Solutions
- Cloud Computing Solutions
What is your Product?
As a leading IT managed service provider, we have access to all hardware and IT peripherals such as desktops, laptops, tablets, smartphones, accessories and printers. For more information regarding our products – Please click on the link http://www.safepcsolutionsusa.com/safe-pc-store
Can you help my Company to fix our computer hardware or software?
YES! With our technical support team which has over 20 years’ experience, Safe PC will be ready to provide reliable solutions to customers’ issues related to computer hardware and software; we assure you 100% satisfaction and Guarantee!
How do I Contact your Company?
You can Contact us anytime at our Business Address or give us a call at 1-866-722-8530
Safe PC Solutions
1100 Peachtree Street, Suite 200, Atlanta, Georgia 30309
Hours of Operation
24X7 (Customer Care Support)
On-Site Office Hours are 9:00 am to 5:00 pm (Monday through Friday)
Phone:1-866-722-8530 (Toll-Free Number)/ (678-661-9923) – (Local Number)
How will I benefit from implementing Safe PC Solutions?
By implementing Safe PC Solutions services or products, you can be rest assured that you are with a reliable company. Our approach is to conduct a complimentary diagnostics and provide what is the best approach to protect your IT asset. To understand how beneficial Safe PC is in protecting your IT assets, please go to www.atlantagacomputerservices.com, and review our clients’ business reviews. We are also a proud member of the Better Business Bureau with an A rating.
If I choose to work with Safe PC Solutions, what is the initial process?
We work to ensure maximum customer satisfaction of our clients by following these three steps
- Call us – Get in touch with Safe PC Solutions on 1-886-722-8530 too-free or 678-212-1214
- Connect to our experts remotely through our secured technician console
- Our experts will diagnose your technical issues promptly, and recommend the best solutions
*Note: Sometimes, it requires bringing your equipment on-site for solutions, or sending one of our field technicians to your location.
How are we different from other IT & MSP Vendors?
Safe PC’s focus is protecting our client’s IT asset; our unique customer service engagement model has led us to serve more than 100, 000 customers in the nation including Canada. Our approach to service delivery has set us apart from our competition; our technical teams are well equipped, certified, and experienced in providing any IT assistance. We are also partners with the world leading IT distributors such as Synnex, Tech Data, and D &H, Software providers such as Microsoft, and anti-virus/internet security protection vendors such as Symantec. Malwarebytes, AVG CloudCare, Kaspersky, Trend Micro, and McAfee. Our data backup partners include Intronis and Carbonite. Safe PC will always secure your digital assets!
What else should I know about Safe PC Solutions?
We also have the Safe PC store where customers can order for their computer accessories, hardware, and software, home electronics, digital camera, etc. and it shall be delivered to your doorstep within few days.
You can read more by visiting http://www.safepcsolutionsusa.com/safe-pc-store or give us a call at 1-866-722-8530, and talk to one of our customer service representatives so we can assist you to get the right solution.
EVERALD SAVES THE DAY ... AGAIN
Today Everald REALLY went above and beyond the call of duty today. In trying to resolve an issue with Microsoft I ‘lost my cool’ while Everald remained cool, calm and collected throughout the whole process. I don’t know how he does it. Issue resolved (once again). I am so happy that we choose PC solutions and I appreciate all they do for us.
Service at Its Finest
First you have a problem. Then you try to solve the issue yourself. (Kind of like the do it yourself plumber!) Well, when that failed, I knew the next step: Call Madinah, CEO, at Safe PC Solutions. With my initial call, I got a message machine and 2 minutes later, Ms. M. herself was on the line! With complete reassurance, she informed me Mr. Everald Courtney will call back within 10 minutes. Guess what? In no time, I heard from the BEST technician. Everald stayed with me until the email issue was resolved. Understanding? Absolutely! Patient? Absolutely! I would 100% endorse Safe PC for every single IT issue because they have proven their competency, reliability and commitment to get 'the job done' no matter what AND that's the truth. I am and will always be their loyal customer!
Very friendly and professional
My computer couldn't be fixed and the staff picked out a perfect computer for its replacement, kept me informed the entire time and got me a great deal.
Very conscientious; searches for solutions. Computer is old and attempted solutions not always successful. Ran a full Glarys Utilities scan and major cleanup of malware which increased speed of rebooting and opening screens and programs.
lost my windows aps ..ali was fixed along with security check
Everald has always been very good and through and timely in revolving this issues. Also goes extra to check security and malware Thanks a.gain
The Safe PC Solution has high quality service and very pofessional. I would highly recommend this company.
Safe PC Solution has been very good to me and my wife. They have corrected all of my computer issues and problems. Very professional if you ask me. Special thanks goes to Mr. Everald Courtenay.
Very patient, knowledgeable, concerned and kind a lot of expertise .I spoke with Jorge who was very helpful and kind. Very Very Pleased.
I was very impressed when I was connected to Safe PC Solutions and spoke with Jeorge. He explaimed what was happening to my computer. He put me through to Everil who then got on my computer and was attempting to clean up the problems with updates on my computer. The next afternoon I spoke to Edward who was finishing the updates.
Very professional and helpful. They always go the extra mile. It is a pleasure to have echen and all the great technology people help me.
I was very satisfied with Everald and Edward. They were very helpful and gave me good advice with my p.c for the future. I would recomend them to anyone. If there were 20 stars i would give them all 20! sincerly, Fran
I've been very pleased with the service I received from P C Solutions over the past few months. Because I have a relatively old laptop, I've had so many problems but each and every time I've needed assistance, they have been there to help me. What is most impressive is their very quick response to issues and quickness in solving every problem that I have presented to the team. My PC is now operating quite efficiently, but I know if and when I have an issue, all I have to do is call PC Solutions.
I have been dealing with your company for several months. Your reps are always courtious and prompt, and have handled my issues very well. Ed Chen has helped me several times and is polite, easy to understand and very good at what he does. It is a pleasure to deal with someone who solves problems for me when I have issues. Thank You, Ron Heitzenrater
Professional & Competent Service
Safe PC did a phenomenal job of recommending the Intronis data backup solution for my business. My laptop was stolen on a recent business trip, but I had peace of mind because I knew that my data could be easily restored to my new machine. The team at Safe PC is very professional and they take time to understand your specific needs. If you are a business owner in need of legitimate, professional, and affordable technology support for your business, I highly recommend Safe PC Solutions.
Knowledgeable, service. Willing to find the answer even through alternate routes. Excellent technicians
Safe P.C. Solutions USA excellence in pc repair and friendly.
I have never been with a pc service more than a year. I am now into my second year with Safe PC Solutions and couldn't be more satisfied with the level of service. I have nothing but good things to say about Edward who I think of as my personal tech and now friend. The level of service he brings is outstanding, if he is not available I'll wait. With employees like Edward I have no hesitation in recommending Safe PC Solutions to anyone needing a computer service. R.R.U.
High quality service, caring for the custumer .
Since, I been with PC Solutions, Your Staff has been very professional & curious to me .Your, people (techs & managers) alike, know what their doing . Taking of business ! I've been with PC Solutions for over a year . And, I am very happy to know you ., have me covered ! Thank for your support sincerely Ralph R.
ever thing was taken care of thinks for your time
Good professional service restoring my E-mail files
On February 5 my computer shut down with no icons or other images on the screen. The technition was successful in restarting my computer and showing my E-mails in the inbox. Bob P
friendly and they knew their business
your service was quick and on time friendly and business.
Why I always keep coming back
My experience this time was the same as it has been since I started using safe PC solutions. I am able to contact Everald with ease. He knows my system and has always come up with a solution and sometimes a solution I would never have realized. His work is always the highest quality. I am treated with a great deal of respect. Even though I am not quick at understanding the steps I should go through to obtain the solution when I need It. I believe this process will be the wave of the future.
Safe PC Solutions provides excellent service.Therefore I am giving a 5 star rating for your high quality service, and professional and friendly staff. Yes, I definitely will be recommending my family friiends and professional colleagues.
Evarald Courtney is always very professional. He is also very knowledgable about every problem I have ever had. He always helps for little or big problems, I always feel confident and trust his work. Thank you
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